SHIPPING & STORE CREDIT
SHIPPING & STORE CREDIT RETURNS
Items noted as shipping from the wholesaler, and not The Merry Moore, will specify the estimated ship time:
- Return requests must be initiated within 5 days (return window based on the exact time of delivery) of receiving all items in the order and shipped back within 5 days of submission to qualify for full store credit. If it is a split package order, it will start from the time of the final package delivery date and time. You will need to email firstname.lastname@example.org in order to receive your Return Authorization Number. Please note, some return reasons will require a photo submission, please submit clear photos showing the issue with your original email to save time. (This is the wholesaler's policy so there will be no exceptions.)
- Once submitted, you will get a Return Authorization (RA) number and return instructions along with an email confirmation. All return orders must include RA number for processing purposes.
- Return shipping is the customer's responsibility. Some orders are subject to a 20% restocking fee. All swimwear, bodysuits, intimates, jewelry, face masks, accessories, beauty products, and sale items are final sale and non-refundable.
- Please allow our wholesale partner 5-7 business days from the day they receive the returned package to process. Once we are notified everything is correct, you will receive a store credit code through email.
Items noted as Pre-Orders mean the items aren't immediately available to ship, but will be shipped based on the estimated date provided in each individual listing. Sizes and quantities are being ordered based on pre-order sales. All Pre-Order sales will be final. If an item is cancelled by the vendor, you will be refunded via your payment method. If ordering multiple items, they may ship separately.
Bree's Little Closet:
Items purchased through our booth space with Bree's Closet will follow their policy.
The Merry Moore is not responsible for lost packages due to inaccurate information provided by the customer. The customer is responsible for contacting the carrier to try and resolve.
The Merry Moore is not responsible for stolen packages. Once the package is marked as "delivered" by the carrier, it is the customer's responsibility. The customer is responsible for reaching out to the carrier and creating a claim.
FINAL SALE ITEMS:
*Jewelry & Accessories
*Swimwear, bodysuits, intimates, face masks
*Mini Moore clothing, accessories, shoes
*Items purchased from a Special Deal
*Items purchased with a discount of 20% or more
*Items purchased at one of our booth spaces follow the individual store policies and can't be returned online.
By ordering from our website, you accept these policies.