Items that are in-stock will ship within 5 business days from Bentonville, AR (unless noted due to market, traveling, holidays, etc).
Items noted as shipping directly from the wholesaler, and not The Merry Moore, will also typically ship within 5 business days, but there could be a delay. Most of these orders will ship from California.
For Pre-Order items, the expected ship date will appear on the individual listing.
The Merry Moore is not responsible for lost packages due to inaccurate information provided by the customer. The customer is responsible for contacting the carrier to try and resolve.
The Merry Moore is not responsible for stolen packages. Once the package is marked as "delivered" by the carrier, it is the customer's responsibility. The customer is responsible for reaching out to the carrier and creating a claim.
By ordering from our website, you accept these policies.
STORE CREDIT RETURNS
Did your online order not work out? Please email us for a form to include with your store credit request.
Items can be returned within 14 days from receiving for a STORE CREDIT REFUND (shipping excluded). They must be unworn, unwashed and free of make-up or deodorant stains with product tags attached. Shoes must be in their box (if shipped in one originally) with tissue and stuffing. Any returned items that show signs of wear or damage will be shipped back at customer's expense with no refund. There are no exceptions to this policy. Any items received past the 14 day window will be marked "return to sender" at customer's expense. Please make sure to receive a tracking number.
Once we receive your returned items, we will process your return within 5 business days. If they meet the return policy, your refund will be issued as store credit ONLY minus shipping costs.
Due to small buy quantities, we cannot guarantee a size exchange. If you would like a different size, follow the normal return procedure and order your desired item in the new size (if still available).
FINAL SALE ITEMS:
*Sale items, Jewelry & Accessories
*Mini Moore clothing, accessories, shoes
*Items purchased from a Special Deal
*Items purchased with a discount of 20% or more
*Items purchased at one of our booth spaces follow the individual store policies and can't be returned online.
By purchasing one of these items you accept these terms.